At ANn Custom Caps, we aim to provide fast, secure and reliable delivery across the UK.
Order Processing
All custom embroidery orders are processed within 3–5 working days.
Bulk orders may require additional production time depending on quantity and design complexity.
Shipping charges
Shipping costs are calculated at checkout based on order size and delivery location.
📍 Delivery Area
⚠️ Important Notice
Please ensure your shipping details are correct at checkout. We are not responsible for delays caused by incorrect addresses.
For urgent or bulk orders, please contact us before placing your order.
Return & Exchange
At ANn Custom Caps, customer satisfaction is our priority.
Returns
Due to the customised nature of our products, we do not accept returns on personalised or embroidered items unless they arrive damaged or defective.
If your item is faulty, please contact us within 48 hours of delivery with clear photos of the issue.
Exchanges
We only replace items if they are defective or incorrectly supplied.
Please ensure all custom details (size, colour, design) are correct before placing your order.
Non-Returnable Items
• Custom embroidered caps
• Bulk personalised orders
• Sale or discounted items
For any concerns, please contact our support team before returning any product.